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Twilio Inc. offers cloud communications platform, which enables developers to build, scale, and deploy real-time communications within software applications. The Company provides customer engagement platform (CEP), which comprises a suite of flexible software and communications solutions that allow businesses to deliver trusted and engaging customer experiences at scale.
Its application programming interfaces (APIs) and software products include Twilio Flex and Twilio Engage. It operates through two business units: Twilio Communications and Twilio Data & Applications. Its communications solutions consist of customizable APIs and products that can be used individually or in combination to build contextual communications within applications. Its communication products include Twilio Programmable Messaging (MessagingX), Twilio Programmable Voice, Twilio SendGrid Email API and Twilio Verify. Its data and applications products include Twilio Segment, Twilio Engage and Twilio Flex. .