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Medallia, Inc. is focused on offering enterprise software. The Company’s software-as-a-service (SaaS) platform, the Medallia Experience Cloud, is built on technology and open architecture, utilizing artificial intelligence (AI) and machine learning to analyze data. It captures experience data from the expanding signal fields emitted by customers and employees on their daily journeys so that its customers can understand, analyze, and act upon omni-channel experiences.
It utilizes its in-memory analytics, dynamic organizational hierarchy management, and AI technology to analyze the structured and unstructured data at scale with enterprise grade security and privacy deriving themes and predictive insights that drive action in live time. Using its technology, enterprises reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities. .